RETURN AND REFUND POLICY
At So Moorish Foods we are pride in our quality and our customer service. We want you to enjoy your online shopping experience and be excited by your delicious purchases. If you are unhappy with the product you have bought from our website, we will gladly exchange it for something else or give you a refund. Orders may only be returned via post.
Please keep in mind that this is subject to inspection, all products must have their original, unused condition with original seal and within 14 days of delivery date for National orders.
Unless damaged, or as otherwise required by law, So Moorish Foods goods may not be returned for an exchange or refund, also for health and safety reasons we cannot provide you an exchange or refund on opened or unliked products.
If you believe your product exhibits a genuine manufacturing fault or has been described incorrectly online, please return your item for inspection to So Moorish Foods via post to our returns address 633 Waterdale Road, Heidelberg West Vic 3081
Please note: we cannot accept returns via post for products which may have been purchased in our partner’s store. We only accept return via the Post by products purchased on our online store at somoorishfoods.com.au
Purchases made via PayPal or credit cards online may be refunded to Paypal or online card payments only.
For any Australian purchases within 2 weeks of order delivery, please send it back again to our postal address combined with the products you intend to return.
Ensure your return parcel is safely packed and both sender’s address and So Moorish Foods online address are displayed externally on the parcel. We recommend mailing your return by registered post as So Moorish Foods will never be responsible for any returned parcel lost in transit.
So Moorish Foods ADDRESS
633 Waterdale Road, Heidelberg West Vic 3081
Customers are in charge of all return postage charges for any exchanges or return. If you’re exchanging a broken, ruined or incorrectly detailed product, at the end of inspection So Moorish Foods will refund postage costs after a demonstration.
Allow 7 business days from the day your parcel is sent to our address for your purchase to be refunded. Once your return has been finalized you’ll be notified via email address provided during checkout.
We can cancel or make any amendments to an online order after it’s been placed.
Amendments can include but aren’t limited by:
Change of delivery address
Change to some size weight product
Adding or skipping products
Applying special discounts or promotions sale
Full order cancellations
Please ensure all details provided are full and accurate during order placement.
RETURN AND REFUND POLICY UPDATES
This Policy may change from time to time and will be available on our website.